Troubleshooting
When something fails
Status, support, and common sign-in issues.
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Check /status. It reads /health.json and does not expose customer data.
If you cannot sign in, use password recovery. If you cannot see an organization, you may be unlinked — ask an administrator to invite you.
Public support is email to support@sherivs.com. The public form opens your mail client; it does not confirm that a ticket exists until that message is received.